ITAD Engineer, Service Express, Grand Rapids (Aug 2022- Present)

Maintain and service End-of-Life Server/Storage equipment with a focus on data security. Troubleshoot potential problems and provide effective solutions in relation to the application of concepts, techniques, knowledge, or processes. Creates and maintains documentation for further technical use. Works with other departments within the company as well as several outside vendors. Detail-oriented, organized, motivated, independent, and able to work with minimal or no direct supervision.

Consultation Agent, Auto tech Admin Assistant;
Best Buy | Geek Squad, Grand Rapids, (Aug 2021 – Aug 2022)

Help customers set up new devices and provide advice on whether to repair or replace old devices. Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes, and providing accurate time estimates for the next steps. Direct and Assist the Auto Tech installers on their day-to-day operations, manage calls to customers and ensure safe, timely installs.

Certified Nursing Assistant, Newaygo Medical Care Facility
(Apr 2017 – Aug 2021)

Provided compassionate, efficient patient care in a high-demand environment. Maintained meticulous documentation and collaborated closely with healthcare staff.

Associate of Applied Science (AAS), Computer Information Systems 

Grand Rapids Community College

Currently attending my second year, I’ve completed courses to further my knowledge in Python, C+, HTML, JavaScript, Linux and Networking.

Technical Troubleshooting

Paying close attention to detail, logical thinking, patience, and sometimes creativity when the cause isn’t obvious. Identifying and knowing where to isolate the incident to in a timely fashion.

Creative Content Creation

Proficient in crafting compelling content across various platforms to engage audiences and drive storytelling. Experience with the Adobe Suite (Dreamweaver, Photoshop, illustrator and Premiere), creating and hosting websites using applications like; BBEdit, FileZilla and Visual Studio Code.

Cross-Platform Experience

Supported cross-platform environments including Windows and Linux & MacOS/Unix systems, ensuring compatibility and consistent performance. Allowing for the use of VMware and OS for host machines.

Hockey

Sadly, hockey season is almost over. But that doesn’t stop my love for the sport. From the NHL all the way to the ECHL, you’ll find me in a stadium seat, popcorn in hand cheering on my favorite team! LGRW

Reading

When I’m not busy on the soccer field coaching, I like to relax and involve myself in the world of reading. I can be found shopping the local bookstores to full up my TBR list or curled up on the couch with my cats.

Community Involvement

Committed to giving back to the community through volunteer work and civic engagement, supporting local causes and initiatives that make a positive impact in West Michigan and beyond. A few prior experiences have been with: Kids Food Basket, BISSELL Pet Foundation, Wishbone, Women-in-Tech and AYSO Youth Soccer.